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Rocky Mountaineer Health and Safety Procedures

Our guests’ health and safety are, and always have been, our highest priority.

Book by Aug 28, 2020

Rocky Mountaineer is committed to delivering world-class service to you while ensuring your health and safety are their highest priority. As government guidelines and industry best practices evolve in the prevention of COVID-19 and other viruses and illnesses, Rocky Mountaineer is updating their procedures regularly to be the best in class.

 

Last updated – May 16, 2022: the information below is the latest update for all guests. Specific protocols and procedures may be adapted or changed to adhere to evolving travel regulations and conditions. Please check this website before you travel with us for the most up-to-date information.

 

Before you travel

 

CONTACT TRACING

We will be asking for your contact information prior to travel for contact tracing purposes. Your personal information will only be used for contract tracing and disclosed to the public health authority, if required.

 

QUICK AND SEAMLESS CHECK-IN

You will receive an email from us to check-in 48 hours prior to your departure to ensure the boarding process is as seamless as possible.

 

PROOF OF VACCINATION

Canadian Routes: As required by the Government of Canada, all guests will need to provide proof of full vaccination. For more information on requirements and guidelines please click here. Please have your proof of vaccination and government-issued I.D. ready prior to boarding the train.

 

US Route: At this time, proof of vaccination is not required on our US route. 

 

Transfers & boarding

 

PRE-TRAVEL SCREENING

Please do not travel if you are experiencing COVID-19 symptoms or when you meet public health criteria for quarantine. Rocky Mountaineer may ask you questions about your health and recent travels to ensure the safety of all their guests.

 

 

SEAMLESS BOARDING

If a motorcoach transfer is included in your package, you will board the train directly from the motorcoach transfer to make the boarding as seamless as possible. If you are making your own way to your departure, you will board the train as soon as it is available. Please check your final travel documents for details. 

 

FACE COVERINGS

We will follow any face covering requirements* on motorcoaches, in line with the local regulations where we travel.  

 

*Face coverings, which are non-medical masks, must be made of at least two layers of protective absorbent fabric, such as cotton or linen, completely cover your nose and mouth without gaping, and be secured to the face with ties or ear loops.  You may be exempt from wearing a face covering if you have a medical reason that prevents you from wearing one during travel but must present a valid medical certificate from your doctor.

 

Onboard Rocky Mountaineer

 

AIR FILTRATION SYSTEM

There will be a constant intake and circulation of fresh air every 3.5 minutes with bipolar ionizers in the air ducts that will eliminate 99.9% of airborne particles such as bacteria and virus.

 

PERSONAL HYGIENE ITEMS

Soap, fresh water and hand sanitizer will be readily available in your coach. We will also be providing each guest with an amenity kit with additional hand sanitizer and face covering.

 

PERSONAL USE ITEMS

We have replaced communal use items, such as condiments and menus, with personal use items.

 

ELECTROSTATIC DISINFECTANT SPRAY

At the start and end of each travel day, our train interiors will be thoroughly sanitized using an electrostatic disinfectant sprayer.

 

THOROUGH SANITIZATION

Your train seat and tray table will be sanitized at the start of each day. All high-touch and common areas will be disinfected throughout the day.

 

SAFE PERSONAL SPACE

At this time, there are no capacity limits or physical distancing requirements in place where we travel. We will continue to monitor the restrictions by the governing agencies and will update our protocols if required.

 

FACE COVERINGS

Rocky Mountaineer will follow any face covering requirements* by the governing agencies where the train travels.  

 

Canadian Routes: you will be required to wear a face covering onboard the train, except when eating or drinking.

 

US Routes: following a ruling by a U.S. judge on April 18, you can choose to wear a mask onboard the train for your safety and comfort but are not required to.

 

*Face coverings, which are non-medical masks, must be made of at least two layers of protective absorbent fabric, such as cotton or linen, completely cover your nose and mouth without gaping, and be secured to the face with ties or ear loops.  You may be exempt from wearing a face covering if you have a medical reason that prevents you from wearing one during travel but must present a valid medical certificate from your doctor.

 

DINING

All meals, including snacks served at your seat, will be prepared in our galleys and delivered directly to you.

 

Canadian Routes: If you are booked in GoldLeaf Service, you can enjoy your breakfast and lunch in our dining area or at your seat. You may be asked to sit with guests from other travel parties in our dining room. 

 

In our destinations

 

OUR PARTNERS

Rocky Mountaineer wants to ensure you receive the same high-level of service and commitment to safety throughout your journey as you do onboard their trains. Therefore the company remains in close communication with their partners regarding any updates to the partners' health and safety protocols as recommended guidelines evolve.

 

HOTELS

All the third-party hotels we partner with have implemented enhanced health and safety procedures in line with recommended best practices. This includes stringent cleaning procedures, plexiglass barriers, physical distancing signage, and hand sanitizer stations

 

Our team is committed to your health and safety

 

HIGHLY TRAINED

Our onboard team is highly trained in providing care and first aid should anything happen during your travel on the train. 

 

MEDICAL PROTOCOLS

If you feel unwell, Rocky Mountaineer's onboard team will do everything in their ability to support you, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19 while on the train, the team will safely relocate them to an isolated area away from other guests. They will also carry out enhanced cleaning procedures to thoroughly sanitize the affected coach.

  

Rocky Mountaineer offers a multitude of vacation packages and four distinctive rail routes in Western Canada and the Southwest United States. Their world-renowned, luxury train travels by daylight and is the best way to experience some of the most spectacular scenery North America has to offer.

Terms & Conditions

For full details please contact a travel advisor

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